Retention · Updated June 2026
Net Revenue Retention Benchmarks
Dollar-based NRR by ARR band and customer segment. Complete coverage across SMB, mid-market, enterprise, and mixed motions at every ARR band.
120%+
Best-in-class (enterprise)
100–110%
Healthy range (SMB)
<90%
Contraction — growth headwind
NRR — all ARR bands and customer segments
| ARR Band | Customer Segment | Median NRR | Top Quartile | Bottom Quartile | Rating |
|---|---|---|---|---|---|
| SMB (under 100 employees) — higher gross churn, lower expansion ceiling | |||||
| Under $1M | SMB | 88% | 102% | 72% | Below breakeven |
| $1M–$5M | SMB | 92% | 106% | 78% | Near breakeven |
| $5M–$20M | SMB | 95% | 108% | 80% | Stable |
| $20M–$50M | SMB | 98% | 112% | 84% | Near healthy |
| $50M–$100M | SMB | 102% | 116% | 86% | Expanding |
| $100M+ | SMB | 105% | 120% | 88% | Healthy |
| Mid-Market (100–999 employees) — expansion via seat growth and module adoption | |||||
| Under $1M | Mid-Market | 95% | 110% | 78% | Stable |
| $1M–$5M | Mid-Market | 102% | 118% | 86% | Expanding |
| $5M–$20M | Mid-Market | 108% | 124% | 90% | Healthy |
| $20M–$50M | Mid-Market | 112% | 128% | 94% | Healthy |
| $50M–$100M | Mid-Market | 114% | 130% | 96% | Healthy |
| $100M+ | Mid-Market | 118% | 136% | 100% | Strong |
| Enterprise (1,000+ employees) — land-and-expand compounds on sticky installed base | |||||
| Under $1M | Enterprise | 105% | 122% | 88% | Healthy |
| $1M–$5M | Enterprise | 110% | 128% | 92% | Healthy |
| $5M–$20M | Enterprise | 115% | 132% | 96% | Strong |
| $20M–$50M | Enterprise | 122% | 140% | 104% | Best-in-class |
| $50M–$100M | Enterprise | 126% | 148% | 108% | Best-in-class |
| $100M+ | Enterprise | 130% | 155% | 110% | Best-in-class |
| Mixed / Broad market — blended across segments | |||||
| Under $1M | Mixed | 92% | 108% | 76% | Near breakeven |
| $1M–$5M | Mixed | 98% | 114% | 82% | Near healthy |
| $5M–$20M | Mixed | 104% | 120% | 88% | Healthy |
| $20M–$50M | Mixed | 108% | 124% | 92% | Healthy |
| $50M–$100M | Mixed | 112% | 128% | 94% | Healthy |
| $100M+ | Mixed | 118% | 138% | 100% | Strong |
Sources: OpenView SaaS Benchmarks 2024, Bessemer State of the Cloud 2024, SaaStr Annual Survey 2024. NRR = (Beginning ARR + Expansion − Churn − Contraction) / Beginning ARR, trailing 12 months.
Why SMB and enterprise NRR diverge structurally
SMB companies face 15–25% annual gross churn — business closures, budget cuts, low switching costs. The best SMB SaaS companies offset this with aggressive upsell, reaching 105–115% NRR. Enterprise companies with land-and-expand motions sustain 120–145% NRR because seat expansion, module adoption, and price escalators compound on a sticky installed base. A company at 130% NRR doubles revenue from its existing base every 3.5 years with zero new customer acquisition.Sponsored placement
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